Refund Policy

01 / The guarantee at a glance

We built this guarantee for people who join in good faith and take the first steps in the program, not as an unrestricted free-look rental of all course materials.

02 / When the seven days begin

The voluntary guarantee window begins on the date your first successful paid transaction for a newly purchased offer is processed. If your purchase starts with a free trial, the clock begins with the first successful paid charge after that trial. You must email a refund request within seven calendar days of that charge.

Scheduled subscription renewals and installment payments under an existing purchase do not, by themselves, restart the original guarantee window. Any statutory withdrawal, renewal or cancellation rights that apply remain available. Your request date is the date your qualifying email is received, even if review continues afterwards.

03 / How to qualify

To request a refund under the voluntary guarantee, you must:

• Sign in to your TikTok Creator Club account and take reasonable steps to access your membership.
• Complete the onboarding steps made available for your tier, or tell support promptly if something prevents you from doing so.
• Start the training or first assigned program activities in good faith.
• Contact our team, explain the concern, and make a reasonable effort to work with us toward resolving it.
• Submit your request within seven calendar days by emailing support@tiktokcreatorclub.com.

We will not cause a timely request to expire by delaying our response or withholding an onboarding or support step. These steps apply to our voluntary guarantee and never condition a legal refund right.

04 / How the 90% refund is calculated

For an approved claim, we refund 90% of the qualifying amounts actually collected for that offer. The remaining 10% is retained to help cover payment-processing and staff onboarding costs. We do not refund an amount that has not been charged or received.

For example, a qualifying $200 initial charge would generally result in a $180 refund, and a qualifying $1,000 initial installment would generally result in a $900 refund. On a qualifying installment-plan refund, all remaining unpaid installments for that offer are cancelled. For a qualifying $25,000 one-time payment, the voluntary 90% refund is $22,500.

If the law that applies to your purchase requires a full refund, a different cooling-off period, or another mandatory remedy, we will apply that law rather than retain 10%.

05 / Cancelling subscriptions is different

You may request cancellation of a recurring subscription at any time by emailing support@tiktokcreatorclub.com, without having to establish refund eligibility. Unless applicable law or an express offer term says otherwise, cancellation stops the next renewal and you retain access through the remainder of the current paid period. Cancellation does not automatically refund an already completed billing period.

A fixed-term installment purchase is not a cancel-anytime subscription. Apart from an approved refund or other legal entitlement, all agreed installment payments remain due.

06 / How to submit a request

Email support@tiktokcreatorclub.com with the subject “Refund Request”. Include the email address used at checkout, the offer you purchased, the transaction date, and the concern our team can help address. Do not email payment-card numbers or sensitive login credentials.

We may follow up to verify the purchase, support your onboarding or clarify the issue. Any approved payment is returned through the original payment method when supported, with timing dependent on Kajabi Payments, PayPal and your financial institution.

07 / Access after an approved refund

When an eligible refund is approved, your access to the corresponding program, coaching, community and training materials ends. You must stop using or distributing content licensed only during active membership. We may retain records required by tax, fraud-prevention and legal obligations, as described in our Privacy Policy.

08 / Your statutory rights remain

We sell internationally. Some buyers—including qualifying consumers in the UK or European Economic Area—may have withdrawal rights, pre-contract disclosure rights or remedies that differ from our voluntary seven-day policy, particularly for digital content, live services and distance contracts. Such rights depend on the nature of the offer, what you were told before purchase, whether performance began and whether any legally valid acknowledgments were given.

Nothing in this policy limits a remedy or right that cannot lawfully be excluded. If you believe a statutory refund or withdrawal right applies, please say so in your email so we can review it independently of the voluntary guarantee.

09 / Contact

WRTK LLC dba TikTok Creator Club
2125 Biscayne Blvd, Ste 204 #27985, Miami, FL 33137, USA
support@tiktokcreatorclub.com